EMD Fact Sheet

Airline Name

KLM Royal Dutch (KL)

Implementation Date

EMDA- Mar 2012/EMDS-Jan 2014

Description of fee

RFIC

RFISC

Method

Group

EMD type

ICW

Refund

Void

Exchange

Paid Seats

A

0B5

Smartpoint

SA

EMD-A

Y

N

Y

Y

1ST Additional bag

C

0CC

DAS

BG

EMD-A

Y

N

Y

Y

2ND Additional bag

C

0CD

DAS

BG

EMD-A

Y

N

Y

Y

3RD or more Additional Bag

C

0CE

DAS

BG

EMD-A

Y

N

Y

Y

Penalty fee

D

98F

Manual SVC

N/A

EMD-S

Y

N

Y

N

Ticket fees

D

991

Manual SVC

N/A

EMD-S

Y

N

Y

N

Deposits Down Payments

D

997

Manual SVC

N/A

EMD-S

N

N

Y

Y

Refundable Balance - REFUNDABLE BALANCES

D

996

Auto-generated

N/A

EMD-S

Y

Y

N

N

Bicycle

C

0EC

DAS

BG

EMD-A

Y

N

Y

Y

Pet in Cabin

C

0BT

DAS

PT

EMD-A

Y

N

Y

Y

Pet in Hold

C

0BS

DAS

PT

EMD-A

Y

N

Y

Y

Notes:

1/ Partial exchange of an EMD-A is not possible

2/ Paid Services are by standard non-refundable, if an agent attempts a refund it will be blocked by KLM/Amadeus.

In some extraordinary cases like involuntary schedule change the paid services are refundable and the passenger can submit a refund form via KLM.com.

Examples:

0SVCKLEK1AMS23DEC-N1/D/98F/PENALTY FEE/60.00

0SVCKLEK1AMS23DEC-N1/D/991/TICKET FEES/60.00

>DAS01L1*TX-MOUNTAIN BIKE 20 X 60 X 120CM 13KG

Bicycle - freetext mandatory: type/dimensions/weight - Please check the carrier policy for maximum size and additional information

>DAS01L1*TX-CAT 1KG

Pet in Cabin - freetext mandatory: CAT/weight or DOG/breed/weight - Please check the carrier policy for maximum size and

additional information

>DAS02L1*TX-DOG AKITA 2KG AKITA 3KG

Pet in Hold - freetext mandatory: CAT/weight or DOG/breed/weight - Please check the carrier policy for maximim size and additional

information

NOTE: Brachycephalic or snub nosed animals are not authorised to travel in the hold, but they can travel in the Cabin.  Please check the carrier policy.

Penalty Fees D/98F -are charges in relation to fare change, both domestic and international.  It does not apply to Revalidation.

Ticket Fees D/991 - are related to bookings made by the airline or for servicing of TVP bookings (ie. reissue due to name change).